FAQ

Pricing And Billing

Find The Best Package For Your Budget

Payments Accepted

We accept all major credit cards, PayPal and clear-pay.

If you have placed a deposit for a service with us, the full payment must be paid before the job can start.

We will email you with all the details, and a confirmation will be sent to you. If you have any questions, please use our FAQ section or Contact us by email [email protected].

Cancellation Policy

Full payment may be taken should you wish to cancel within a 24 hour period.

If you need to cancel please contact us immediately.

Contact us by email [email protected].

Satisfaction Guarantee

Our professional cleaners know how to satisfy our customers highest expectations.

To guarantee the highest level of cleaning services, we utilise quality control programmes, including on-site inspections and customer surveys.

We continuously monitor our work, and should any area fail to meet our strict home cleaning standards; it will be corrected immediately.

And of course, we always encourage customer communication and value your input to perfect our service quality.

Benefits of choosing us:

Here are some of the benefits when choosing us.

  • PROFESSIONAL STAFF!
  • ENGLISH SPEAKING!
  • STAFF SECURITY SCREENING – DBS!
  • WEEKLY – MONTHLY CHECKS

We carry out excellent cleaning and match this with excellent customer service.

What happens after we book?
What happens after booking?
You will receive a confirmation email shortly by email. If you have not received any correspondence in 4 hours, please contact us.

The easiest and quickest way is by email:

[email protected]

Problem with booking?

If you have any problems booking a service or would like more information, please email us and respond right away. Or call 02045321838

For all booking enquires please contact us by email:

Our email is [email protected]

Covid-19

Phone consultation and medical questions?

Due to the recent health crisis we will be conducting a phone consultation before entering any premises or property to get a full picture of what you expect and the service you require.

We may ask if anyone has any recent symptoms or health conditions that could affect the service.

This is all for your safety and the safety of the staff on site.

Your safety is our concern

Your safety is our priority!
YOUR SAFETY IS THE PRIORITY WE ALWAYS FOLLOW ALL GUIDELINES!

Phone calls prior to booking with us
ID Cards and uniform always required

Covid response – PPE for every job no exceptions!